Tag: support models

You're probably looking at two very different documents this month. One is a benefits support setup, where someone is promising “Tier 1 support” for employee questions. The other is a medical plan summary, where the carrier is talking about “Tier 1 providers” and “Tier 2 providers.” Same words. Completely different budget impact. That confusion costs… Continue reading Tier 1 vs Tier 2: A Guide for SMB Benefits Strategy